SmartCamera.lk Return Policy
At smartcamera.lk, we aim to ensure your complete satisfaction with every purchase.
If you're not entirely happy with your order, our return policy is here to assist you.
Return Eligibility
- Timeframe: Returns are accepted within 14 days of delivery.
- Condition: Items must be in new, unused condition, with all original packaging, tags, and accessories included.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
- Customized or personalized items.
- Products that have been used or damaged by the customer.
- Items not purchased directly from smartcamera.lk.
Return Process
- Initiate a Return: Contact our customer service team at support@smartcamera.lk within 14 days of product delivery to request a return.
- Return Authorization: Once approved, you will receive a return authorization number and instructions on how to send your item back.
- Shipping: Customers are responsible for the shipping costs associated with returning items. Secure packaging is advised to avoid damage during transit.
Refunds
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Upon receipt and inspection of the returned product, we will notify you via email regarding the status of your refund.
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Approved refunds will be processed to your original method of payment within 7 business days.
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Original shipping costs are non-refundable.
Exchanges
- If you need to exchange a defective or damaged item, contact us immediately. Exchanges are subject to product availability.